RENEWSTEAD
Privacy Policy
Effective July 20, 2026
Homeward Living Advisory LLC, doing business as Renewstead ("Renewstead," "we," "us," or "our"), respects the privacy of homeowners, family members, representatives, prospective clients, clients, app users, and website visitors. This policy explains how we collect, use, disclose, retain, and protect personal information through this website, Renewstead Planner, our staff portal, consultations, owner's-representation engagements, and related communications (collectively, the "Services").
Scope and client agreements
A separately signed consultation, project, or owner's-representation agreement may contain additional confidentiality and recordkeeping terms. If a signed agreement provides greater privacy protection, we will follow that greater protection where reasonably applicable. This policy does not govern independent architects, engineers, contractors, consultants, or other third parties engaged directly by a client.
Information we collect
Depending on how you interact with us, information may include:
- Contact and account information, such as your name, email, telephone number, communication preferences, and authorized representatives.
- Property and planning information, such as an address, room information, household goals, accessibility considerations, priorities, budgets, schedules, measurements, checklist responses, and observations.
- User content, including photographs, videos, audio, notes, plans, sketches, reports, documents, and other files you choose to submit.
- Consultation and project information, including appointments, meeting notes, decisions, project-team information, bids, costs, schedules, and communications.
- Support messages, feedback, privacy requests, and account-security communications.
- Technical information such as device type, operating system, app version, IP address, authentication events, timestamps, error data, feature interactions, and security logs.
- Property observations, authorized photographs or recordings, and consultation notes collected through the app and virtual interactions.
If you submit information concerning another person or property, you are responsible for having appropriate permission or authority.
Sensitive home and accessibility information
Home images and planning information can reveal a residence, occupants, accessibility needs, routines, valuables, security features, or other sensitive details. Upload only information reasonably necessary for the Services. Avoid recording alarm codes, keys, financial accounts, government identifiers, detailed medical records, passwords, or unrelated sensitive material.
How we use information
- Create and secure accounts, authenticate users, synchronize authorized devices, and maintain appropriate backups.
- Provide checklists, planning tools, reports, consultations, project coordination, and owner's-representation services.
- Organize, summarize, and analyze submitted information; identify missing information; and prepare draft findings for employee review.
- Communicate about appointments, projects, accounts, support, service changes, and security.
- Respond to access, correction, export, and deletion requests.
- Improve accessibility, reliability, methodology, and user experience.
- Protect users, properties, and the Services from fraud, misuse, or unauthorized access and comply with legal and contractual obligations.
AI-assisted processing and human review
We may use artificial-intelligence services to organize checklist answers, notes, photographs, documents, and other submitted information; identify possible issues or missing information; and generate draft summaries, questions, priorities, or recommendations. Before information is submitted for third-party AI processing, the app will provide a clear disclosure and request affirmative permission where required.
AI output may be incomplete, inaccurate, or inappropriate for a particular property or person. It remains draft material unless an authorized Renewstead employee reviews and approves it through our quality process. The Services are not for emergencies, immediate hazards, medical decisions, code compliance, or work requiring licensed professional judgment.
Renewstead does not authorize identifiable client content, home photographs, videos, property information, or consultation records to be used to train general-purpose AI models without the client's separate, affirmative consent. Learn more on our AI and Human Review page.
Camera, microphone, photos, and permissions
The app requests camera, microphone, or photo-library access only when you choose a feature requiring that access. You may decline or change permissions in device settings, although the related feature may not work. Where practical, you can add written notes instead of media.
How we disclose information
We do not sell personal information, share it for cross-context behavioral advertising, or use home photographs or videos for advertising without separate permission. We may disclose information:
- To providers that support authentication, hosting, storage, AI processing, communications, support, security, app distribution, and payments.
- To authorized Renewstead employees, advisors, and project personnel who need access for an engagement.
- To a family member, representative, collaborator, contractor, or licensed professional at your direction or as permitted by a signed engagement agreement.
- To comply with law, protect rights and safety, investigate misuse, or enforce agreements.
- In connection with a business transfer, subject to appropriate safeguards and required notice.
Our material providers are described on the Service Providers page.
Security
We use administrative, technical, and organizational safeguards designed to protect information, including access controls, private storage, encrypted network transmission, provider-managed encryption at rest, logging, and role-based access where implemented. No system can guarantee absolute security. Protect your credentials and devices and promptly report suspected unauthorized access. Read our Security and Data Protection overview.
Retention
We retain information only as reasonably necessary for service delivery, security, legal compliance, insurance, recordkeeping, and dispute resolution. We generally apply these standards:
- Account and planner content while the account is active.
- Deletion or de-identification from active systems generally within 30 days after a verified deletion request, except permitted retained records.
- Residual backup copies aging out through protected backup cycles, generally within 90 days.
- Support messages for up to 24 months after resolution unless connected to an engagement or dispute.
- Consultation and project records generally for seven years after an engagement ends, subject to legal, insurance, financial, or contractual needs.
- Security logs generally for up to 12 months unless required to investigate an incident.
Deletion, export, and your choices
You may request access, correction, deletion, or export; withdraw optional consent; manage device permissions; unsubscribe from marketing; remove attachments; or ask for human review of an AI-assisted output. Deleting the app from a device does not delete an account. Visit Account and Data Deletion for instructions. You may appeal a denied privacy request by replying to our decision with "Privacy Appeal."
Children
The Services are intended for adults and are not directed to anyone under 18. We do not knowingly create accounts for or collect information directly from children.
Third-party services and United States processing
Independent third-party services are governed by their own policies. Renewstead is operated by a Florida company, and information may be processed in the United States and other locations where our providers operate.
Changes to this policy
We may update this policy as the Services, technology, or law changes. We will revise the effective date and provide additional notice when a change materially affects users' rights or our use of previously collected information.
Contact us
Privacy and security requests: privacy@renewstead.com
Telephone: (407) 536-7992
Homeward Living Advisory LLC, Orlando, Florida, United States