RENEWSTEAD PLANNER

Account & Data Deletion

You can request deletion of your account and associated planner data. Deleting the app from your device does not delete your account.

Request deletion now

Email privacy@renewstead.com with the subject Account deletion request and include the email address associated with the account. Do not email photographs, passwords, access codes, or sensitive property information. We will send verification instructions before processing the request.

Delete inside the app

When account creation is available in the production app, the deletion path will be Settings → Account & Privacy → Delete Account. Review the notice, verify your identity, and confirm permanent deletion.

What deletion includes

• Account profile and authentication relationship.
• Planner projects, checklists, and notes.
• Uploaded photographs, videos, and documents.
• Draft AI analyses and associated app reports.
• Collaboration access associated solely with the deleted account.

Information we may retain

We may retain limited records when reasonably necessary for legal compliance, security, fraud prevention, financial recordkeeping, insurance, dispute resolution, or a signed client engagement. Retained records are restricted from ordinary product use where feasible.

Timing and backups

After verification, we generally delete or de-identify covered information from active systems within 30 days. Residual copies may remain in protected backups for up to 90 days and age out through the normal backup cycle. Backups are not restored for ordinary product use.

Export before deletion

Deletion is permanent. Export any checklist, report, or media you wish to retain first. Contact App Support if you cannot complete an export.